Returns & Exchanges

At ZEITAUKTION, we want you to be completely satisfied with your purchase. If your new fashion piece isn't quite right, you can return or exchange your items within 14 days of receipt.

1

Initiate Your Return

Log in to your customer account and select the order you wish to return to generate a return request and receive your authorization number.

2

Prepare the Package

Place the items in their original packaging with all tags attached, ensuring the security seal remains intact to qualify for a full refund.

3

Ship the Items

Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location, keeping your tracking receipt for reference.

4

Quality Check and Refund

Once our team inspects the returned items for quality assurance, your refund will be processed to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing