Frequently Asked Questions
Everything you need to know about our luxury timepieces and services.
Are all watches at ZEITAUKTION authentic?
Yes, every watch in our collection undergoes a rigorous multi-point inspection by our certified master watchmakers to guarantee 100% authenticity and functional integrity before being listed.
What is the warranty period for a purchased watch?
We provide a 12-month warranty on the movement of every watch purchased through our store, ensuring your investment is protected against mechanical defects.
Which payment methods do you accept?
We accept a variety of secure payment options including major credit cards (Visa, Mastercard, American Express), PayPal, and direct bank transfers for high-value transactions.
How long does shipping take and is it insured?
We offer fully insured express shipping worldwide. Domestic orders typically arrive within 2-3 business days, while international shipping usually takes 5-7 business days depending on customs.
What is your return policy?
You can return your purchase within 14 days of receipt for a full refund, provided the watch is in the same condition as when it was delivered and all security tags remain intact.
Do the watches come with their original box and papers?
The availability of original packaging and documentation varies by item. This information is clearly stated in the 'Specifications' section of each product page.